Appreciation is a vital element of any successful relationship. So we wish to convey how grateful we are to have your support. Thank you for believing in us, thank you for connecting with us and nurturing this bond, thank you for sticking by! We promised you security and peace of mind through our insurance services, and this is just a reminder that we will keep our promise; Aegon Life is here to stay.
“We always want to keep growing. We are getting very good customer feedback, with very high customer satisfaction. We have highest net promoter score in India.”
—Alexander Wynaendts, Chairman of the Executive and Management Boards of Aegon NV
It is important to discern that “We are moving away from manufacturing products to becoming service providers” as Wynaendts explains. “We have replaced our sales with much better quality and much happier customers. In two years, we expect to recover business by new sales. This quarter, we see increase in sales compared to last year. In our industry, we have learnt that we need to have right sales. Right sale is selling the right product to the right customer through the right channel at the right price. I would rather do one sale to a customer that stays with us than two sales to someone who leaves me tomorrow” he adds.
Aegon strongly believes that a good business benefits both the company and the customer. It is a two-way street.
“Even if we have to sacrifice revenue in the shorter term, in the longer term, consumers will understand that what we are selling is the right thing. We are helping consumers with understanding of products and services. We want to promote financial awareness.”
—Andrew Byrne, Chief Executive of Aegon Asia
Although we have been in operations for 170 years, Aegon doesn’t have a legacy in India and yet the country has welcomed us with open arms, fostering us as one of its own. “Since we did not have legacy, we could take a bold decision to move only digital. This means, we are not going to be bancassurance or agency. The idea is to move from old world to new world. The new world has a slow start, but once it grows, it grows exponentially,” says Wynaendts. “This is one market where we learn a lot”, he furthers the point.
So yes, we have our own share of hurdles, but Aegon is committed to India; that’s what pillars a strong relationship after all. “We will be more efficient with capital, and at the time, see that the company is well capitalised. Our business is all about trust,” Wynaendts ensures. Aegon Life Insurance is here to safeguard you and your loved ones.
Thank you, again!
*These excerpts are from Alex & Andrew’s interview in The Economic Times. You can read the whole interview here.
To know more about Aegon Life’s insurance, click here: https://www.aegonlife.com/insurance-plans