Aegon Life bags the award for ‘Best Service Quality Program’ at Service Quality Awards 2016
Mumbai, February 22, 2016: Aegon Life Insurance is awarded the ‘Best Service Quality Program’ at Service Quality Awards 2016. The award ceremony took place on February 20, 2016 in Mumbai. The event is organized by "World Quality Congress."
This award recognizes our efforts as we adopt quality management principles. The award aims to promote quality services and give special recognition to such organisations that contribute significantly on this front.
The customer charter was one such initiative where we promised certain level of commitment and standardization in terms of our services rendered. For instance, we will call back every call that we have missed. Second, we will resolve customer complaints in a stipulated time, or compensate. Lastly, the customer can directly write queries and complaints to our COO if they are not satisfied with the resolution or want escalation in pending matters.
Aegon Life played a vital role in providing quality services to its customers by way of engaging with them in a positive way and making sure all their interactions lead to meaningful actions. These efforts were met through by holding various customer-engagement initiatives and empowering all employees to address customer needs.
Aegon Life had many successful customer-oriented initiatives. Below given are a few to mention:
- The Customer Service Charter
- Service Buddy Program for HNI customers
- Selfie with Customers
- Big Customer Day
- Service Camps for Customers
K S Gopalakrishnan- Chief Executive Officer and Managing Director at Aegon Life said, “We are extremely proud to be honoured with the ‘Best Service Quality Program’ title at the Service Quality Awards 2016. This journey, with customer centricity at the core of our philosophy and strategy will help us convert many more customers into our Brand advocates. For us Customer centricity is a key metric that we track in order to gain competitive advantage. We will continue to keep customers at the core of our business.”
Aegon Life Insurance Company Limited (formerly Aegon Religare Life Insurance Company Limited) launched its pan-India operations in July, 2008 following a multi-channel distribution strategy with a vision to help people plan their life better. The fulfillment of this vision is based upon having a complete product suite, providing customised advice and enhancing the overall customer experience. Aegon, an international provider of life insurance, pensions and asset management and Bennett, Coleman & Company, India’s leading media conglomerate, have come together to launch Aegon Life Insurance. This joint venture adopts a local approach with the power of global expertise to launch products that are focused on providing customers with the means to meeting their long-terms financial goals. The company is headquartered in Mumbai having 59 branches across 46 cities. The company has around 9600 life insurance agents serving over 4 lakh customers across India.