At Aegon Life, we give utmost importance to the well-being and safety of our customers and employees. Due to the outbreak of Covid-19, and as per the guidance issued by the government, multiple precautions are being taken to control any further spread of the virus.
All our offices and branches will remain temporarily closed until further notice. However, if you are a customer, the following touchpoints continue to be operational:
- You can go digital and access our self-service options 24x7 on iassist.aegonlife.com from the comfort and safety of your home.
- If you have an urgent query you can call 1800 209 9090 from Monday to Saturday between 9 am to 7 pm.
- You can also email the support team at firstname.lastname@example.org which continues to serve our customers from Monday to Saturday between 9 am to 7pm.
While it is our endeavour to provide the necessary support to help service your policies, you may face some delay in response times owing to limited staff strength. This is expected to continue until further notice, and we thank you for your understanding.
Despite current operational constraints, our promise to protect stands solid - all protection plans of Aegon Life Insurance cover Covid-19 claims (Subject to insurance policy terms & conditions)
We look forward to your continued patronage and support in our endeavour to contribute to fight this battle against Covid-19 together with the nation.
If you would like more information on Covid-19, we also urge you to visit www.who.int to learn more about how you can stay safe.
Stay Safe. Stay Healthy. Stay Indoors.