INSURANCE CLAIMS PHILOSOPHY
Aegon Life Insurance is committed as a responsible life insurer to pay out all genuine claims, while reserving the right to repudiate fraudulent claims.
We understand the value of security. More importantly, we understand the value of emotions, which is why we do our bit by being there for you when it matters the most. We, at Aegon Life look at life insurance from a customer’s perspective and promise to pay every genuine claim; all one needs to do is follow these simple guidelines:
- Verify all the contents in the proposal form
- Disclose all your health and lifestyle related information
- Understand and be informed about all your product ‘exclusions’ and ‘benefits’
- Ensure the premiums are paid regularly and the policy is kept active
Our sole objective is to provide professional and fair service and meet our customer's needs by prompt and efficient payment of all valid claims by:
- Paying valid claims quickly and efficiently and support the claimant at every step.
- Responding to all customers within the relevant service standards.
- Assessing claims in a consistent, fair and objective manner.
- Adhering to the relevant claims legislation, industry codes of practice, IRDA rules and Ombudsman standards.