Contact Us



At Aegon Life Insurance our constant endeavor is to make every relationship a delightful one.

We understand that you may have questions or queries pertaining to your policies or on products and services. We have, therefore, created multiple ways for you to reach us. Just check below and reach us in the manner most suited to you.

Write to Us

Should you wish to send your communication by post, our address is as follows:

  • The Customer Service Department
  • Aegon Life Insurance Company Limited,
  • Building No. 3, Third Floor, Unit No. 1, Nesco IT Park,
  • Western Express Highway, Goregaon (East), Pincode (Mumbai- 400063.)
  • Tel: +91 2261180100 | Fax: 02261180200/300 E-mail:
  • E-mail:
  • Website :
  • Corporate Identity No. : U 66010MH2007PLC169110

IVR Service With Our Self-Service Options

If you wish to help yourself, use our Interactive Voice Response (IVR) system. Before calling our IVR, keep your policy number and personal T pin number handy and follow the simple steps below:

  • Step 1.Call our Toll-free number 1800-209-9090. (International callers should use the country code - 091)
  • Step 2. Select your language (English or Hindi).
  • Step 3. Select the IVR option ‘2’ as an existing customer.
  • Step 4. Select the IVR option “2” to transact on your Policy.
  • Step 5. Enter your personal T pin number.
  • Step 6. Then, enter your policy number.
  • Step 7. Speak to our customer care executive and give your instruction for the service desired.

In case you do not have your personal T pin number, you can submit your Service Request application at our branch. Click here to find out where our branch is located in your city.

Note: In case you do not have a T pin number and wish to get one, please call our toll-free number 1800-209-9090 and our customer care executive will be happy to assist you in getting a fresh T pin number issued.

Services on your Fingertips

You can avail all your policy details anytime, anywhere by simply sending the SMS to 9221010101 with the codes mentioned below :

SMS Codes and Description

  • MENU - Menu for all the below mentioned servicing options
  • RENEW - Premium Due Details
  • CALL - Request for a call back
  • TPIN - Generate Your TPIN
  • PROD - Details on New Product
  • FUND - Details about Fund Value
  • STATUS - Current status of your Policy
  • RECEIPT - Request Premium Receipt
  • US - Unit Statement

Service Requests Through Form Submission

Some of our services can only be availed of by submitting a filled form at any of our branches. Please select the service you require, click on the link to download the relevant form(s). Fill the form(s) as required and submit at our branch nearest to you or send it to our Head Office address. Click here to locate our branch in your city.

Customer Service forms in Other Languages

For any queries or complaints, please Click here.

Unclaimed Amount Due To Policy Holders

Date of Birth

Enter the characters shown in the image.