Reach out to COO Escalation desk, if the resolution is not as per your expectation


  • Ms. Saba Adil

    If the resolution you receive does not meet your expectations, please click here to send an email to our COO – Ms. Saba Adil

    "My team and I endeavour to provide you with the highest standards of service. In the event that we have not been able to meet your expectations, I would be delighted to have you share your feedback so that my team and I will expedite the resolution. Thank you for your business."

    -Ms. Saba Adil

Write to GRO

If you are still dissatisfied with the resolution you receive, you may write to

Insurance Ombudsman

If your issue remains unresolved, you may directly approach the Insurance Ombudsman for Redressal. Click here for addresses of the Insurance Ombudsman Offices.

Download the PDF for more information.

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