FAQs

Service Requests

What is a T-PIN ID?

When you call us, you will be asked to enter your T-Pin. T-PIN stands for Telephone Personal Identification Number. It is a password consisting of a 4-digit number unique for your policies with us. This is the number, along with your Policy Number, that you should keep at hand when you call. It also enables you to access your policy details over our Interactive Voice Response (IVR) system. For security reasons your T-PIN will be sent to your mailing address separately, post your policy issuance. In case you have not receive the T-PIN, please contact our customer service toll free number 1800-209-9090 between 9:00 am to 7:00 pm (Monday to Saturday), and our service executive will assist you with issuance of a new T-PIN.

How can I give request for availing the Fund Switch option on my ULIP policy?

• For us to process your Fund Switch request on the same day, remember to inform us before 3.00 pm. Requests received after 3.00 pm will be processed the next day. • For Fund Switch requests that you send on Friday, do remember to inform us before 3.00 pm, and they will be executed on the same day. However, if you are unable to do so, your request will be processed on Monday. • There are three simple options to execute the Fund Switch request Option 1 - Endorsement form submission: • For a Fund Switch request, you need to submit an endorsement form signed by the policyholder at the nearest ALI branch. • Click here to access the fund switch endorsement form, available under option Service Requests through Form Submission. • You need to fill the complete details, i.e. From (Old fund) Fund Name, To (New) Fund name, percentage (%) to be allocated to the new fund. • Based on the fund switch request, current funds will be allocated to the new fund opted by you. Option 2 - Customer portal: • Log on to the customer portal with your user name and password. Select the Fund Switch option to execute the fund switch request online. • Enter the percentage (%) to be removed from old fund and percentage (%) to be allocated to new fund through the customer portal. • From the next day, you will be able to view the new fund allocation online. Option 3 - Call our Toll free number: • Instantly process your Fund Switch request through your phone, by calling us on our customer service toll free number 1800-209-9090 using your Policy Number and the T-PIN issued to you.

How can I request the re-directing of my future premium on my ULIP policy?

• You have two options to request for premium redirection: Option 1 - Endorsement form submission: • For premium redirection request, you need to submit an endorsement form signed by the policyholder at the nearest ALI branch. • Click here to access the premium redirection endorsement form, available under option Service Requests through Form Submission. • You need to fill the complete details like Fund Name and the percentage (%) to be allocated to new fund. • Based on your premium redirection request, future premiums will be allocated to the new fund opted by you. Option 2 - Call our Toll free number: • Instantly process your premium re-direction over phone, by calling us on our customer service toll free number 1800-209-9090 using your Policy Number and the T-PIN issued to you.

How can I add/remove a rider in my policy?

For addition of rider, we request you to kindly submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch. For Deletion of rider, we request you to please call us on our customer service toll free number 1800-209-9090 between 9:00 am to 7:00 pm (Monday to Saturday). Using policy number & T-PIN issued to you, you can instruct us over the phone for deletion of rider from your policy.

How can I apply for duplicate policy documents?

All you need to do is submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch along with an indemnity bond on Rs 200/- on stamp paper.

How can I increase the Sum assured in policy?

We request you to kindly submit a duly signed written request letter/endorsement form by the policyholder at your nearest branch along-with your original policy documents.

How can I avail ECS Facility?

To apply for an ECS facility with us, you need to submit: • A duly filled ECS form (Click here) • A cancelled cheque (refer image) Pay the current due amount, if any. For ECS addition for Monthly cases 2 advance premiums are required along with the ECS form. For ECS addition for any other mode of payment 1 advance premium required, if the next due date in within next 30 days, along with the ECS form. It helps us record the MICR code of your bank You can submit it here: Aegon Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1,< br />Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai- 400063 Tel: +91 2261180100 | Fax: 02261180200/300 E-mail: customer.care@aegonlife.com Website : www.aegonlife.com Corporate Identity No. : U 66010MH2007PLC169110 • to any of our branch offices. • mail it to our corporate address: • hand it over to your sales representative

How can I change the nomination details in my policy?

• You have a choice of two ways to instruct nominee change/addition: Option 1 - Endorsement form submission: • For addition or change in nomination, you need to submit an endorsement form, signed by the policyholder, at the nearest ALI branch or the registered Head Office. • Click here to access the nomination form available under the option of Service Requests through Form Submission. • Fill the complete nomination details like name of nominee, relationship with the life assured, percentage (%) of nomination, nominee’s date of birth, nominee’s communication address. • In case of an addition of a minor nominee (below 18 years), you need to update the appointee details in the endorsement form. Option 2 - Call our Toll free number: • Instantly process the change of nomination for your policy, through your phone, by calling us on our customer service toll-free number 1800-209-9090 using your Policy Number and the T-PIN issued to you.

What are the various modes or channels available for submitting policy?

• Submit a communication/mailing address change: - This can be done after policy issuance. It will be effective on the same day of receipt of transaction request. • Add/delete a nomination for major (above 18 years): - This can be done after policy issuance. It will be effective on the same day of receipt of transaction request. • Change in premium payment frequency: - This can be done after policy issuance. It will be effective from the beginning of the next policy year. • Fund Switch (available only for ULIP policies): - This can be done after policy issuance. It will be effective as per the ULIP guidelines laid down by the IRDAI • Premium re-direction (available only for ULIP policies): - This can be done after policy issuance. It will be effective from the next premium due date. • Auto-rebalancing (addition/deletion): - This can be done after policy issuance. It will be effective from the next policy anniversary. • Invest-protect option: - This can be done after policy issuance. It will be effective from the next policy anniversary. • Deletion of Rider: - This can be done after policy issuance. It will be effective from premium due date (except for Term Rider)

Insurance Claims

As a policy holder, what should I do to ensure any claim raised in the future does not get rejected?

Suppressing any information, or misrepresenting any facts, can lead to rejection of a claim.

Similarly, any falsified documents submitted as part of the proposal can also lead to rejection.

Make doubly sure of your facts – we are more than happy to clarify any doubts you may have.

You need to ensure a few critical things:

  • Fill the proposal form yourself and vet the information for accuracy and correctness, beginning with the spelling of your name, your date of birth, contact details, and policy details
  • Disclose all facts with regard to your health and be truthful about your tobacco and alcohol consumption. An affirmative declaration does not mean that your policy will be rejected
  • Double-check details with regard to your nominee. A mistake here can make the process difficult if and when they have to file a claim
When and Why Does a Claim Get Repudiated or Rejected?

It is very important to read through the Proposal form and submit accurate, factual details at the proposal stage, and provide genuine documents at the time of buying the policy. Therefore, follow these guidelines: At the time of buying the policy: • Ensure that you read and answer all the questions correctly and accurately to the best of your knowledge • Ensure that you have disclosed all material facts to the Company. In case of any doubt as to whether a fact is material or not, disclose the fact anyway • Ensure that all the documents submitted with the proposal, like proof of age, income, etc., are genuine Upon the receipt of your policy document: • Go through the copy of your signed proposal form enclosed along with the policy document • Review and reconfirm that all the questions have been answered correctly and accurately • In case you come across any discrepancy, please contact us immediately

Once all the required forms and documents have been submitted, how much time does the Company take to settle the Claim?

At AEGON Life Insurance, we endeavour to settle the claim within 7 working days after all the necessary documents and forms have been submitted by the claimant. In case we find that the claim warrants further verification, the time taken to decide upon a claim may be slightly extended. We will inform the claimant of the possible delay in such cases.

What are the IRDA Guidelines pertaining to the Claim processing?

As per the IRDAI (Insurance Regulatory Development Authority of India) guidelines, the Insurance Company is required to settle a claim within 30 days of receipt of all requirements. However, if the claim warrants further verification, the Company should complete its procedures within 6 months from receipt of written intimation of the claim. If the Company settles the claim beyond the 6 month period, the applicable interest is payable by the Company on the claim amount. This interest is payable only where the Claimant has submitted all the requirements. Further, the rate and period for which the interest is payable are decided as per the IRDA guidelines.

How will I know the status of my Claim?

You can know the status the Claim by calling our Customer Helpline on 1800 209 9090 (Toll-free), or writing to us at customer.care@aegonlife.com

What are the most common reasons why claims get rejected?

Claims get rejected when fraud is detected, as well as due to errors of omission: • Fraud (which is a deliberate and intentional attempt to cheat by submitting false claims - for example, submitting a death claim when the insured person is still alive) • Non-disclosure of existing disease or medical condition at the time of buying the policy • Non-disclosure of lifestyle attributes like tobacco and alcohol consumption at the time of buying the policy • Committing suicide within the first year • Non-payment of premium which means your policy is in lapse status

What is a Death Claim?

When the person assured dies during the Term of the policy i.e. before date of maturity, proceeds under the policy are payable to the beneficiary. The beneficiary listed in the policy must complete and submit the necessary forms and the specified supporting documents. This is a Death Claim.

How do I initiate a Death Claim?

Please click on this link to connect to out CLAIMS PROCESS PAGE for the detailed claim process, claim forms and branch locator.

What documents need to be submitted for a Death Claim?

Please download the List of Requirements which details the requirements needed to initiate a death claim by clicking on the above link

What documents need to be submitted with Accidental Disability/Dismemberment claims?

Please download the List of Requirements which details the requirements needed to initiate an ADD claim by clicking on the above link

What documents need to be submitted for claiming benefits under CI rider?

Please download the List of Requirements which details the requirements needed to initiate a CI claim by clicking on the above link

Who is entitled to receive the Death Claim benefit?

The claim monies can be paid to any of the following: • Assignee, in case policy has been assigned • Nominee • Legal Heirs, in case of open title case or rival claimant case • Appointee, in case the nominee is a minor

What happens if there is no nomination on death of the LA (Life Assured) or what happens if both the LA and the Nominee expire in the same event?

Such a claim is considered an Open Title claim. In such an eventuality, a ‘Succession Certificate Probate of Will’ needs to be submitted by the Claimant. A Succession Certificate is issued on application by a competent court on the question of the right to the property of the deceased. The Succession Certificate should specifically provide for disbursement of policy monies. If, however, the deceased has left a Will, a probate of the Will is required along with the copy of the Will.

What if there are two or more nominees, how will the Policy Monies then be paid?

The claim will be paid to nominees according to the percentage declared in the proposal. A joint discharge will have to be given. Alternatively, all the nominees can give a joint discharge for payment of claim benefits in favor of one nominee, in which case the claim proceeds would be made in the name of the designated nominee.

If the nominee dies during the tenure of the Policy, what are the steps the Life Assured should take?

The Life Assured should nominate another person in place of the deceased nominee under Section 39 of the Insurance Act.

How long from the date of the incident should a claim be intimidated?

All Claims including death claims should be intimated as soon as possible.

Where the claims forms should be submitted?

The claim forms can be submitted at the nearest Aegon Life Insurance Branch Office or sent directly to the Claims Section at the following address: AEGON Life Insurance Claims Department Normura, B-Wing, First Floor, Unit No. 102 Near D Mart, Hiranandani Business Park, Hiranandani Garden, Powai Mumbai 400076

What do I need to claim a Maturity Benefit?

To claim a maturity benefit you must submit the following: • Original Policy document • Claim form • Proof of Residence • Bank Passbook Copy • Cancelled cheque • Claim Discharge Voucher

How will I be paid my claim amount on maturity?

Aegon Life will send information regarding the maturity of the policy in advance, along with the forms to be filled. If the required documents are sent back, duly completed and signed, along with original Policy Document the payment is sent by post or can even be directly credited to your specified bank account.

What will I receive on maturity of my policy?

Maturity benefit is specified in the terms and conditions of the particular policy type and the same is payable at the end of the term on the Maturity date of the policy, if the Life Assured survives the policy term. The Benefit will be different for different products/plans.

What if the policy is in the lapsed status?

If the Policy has lapsed as on the date of the death of the Life Assured, no death benefit is payable under Lapse Status in case of Term policies. For death benefit with respect to Unit-Linked policies, please refer to the policy conditions stated at the back of your policy document.

In case of any claim dispute, where can my case be represented?

The claimant has to first approach the Customer Care department of the company in case of a claim dispute. In the event of the response being unsatisfactory to the claimant, we encourage the policyholder/claimant to write to the Claims Review Committee of Aegon Life. If the claimant is still not satisfied, he or she can write to the Grievance Redressal Cell of the IRDA, which will then take up the matter with the concerned company. If the complainant is looking for a judicial decision in respect of claims, he or she may approach the Insurance Ombudsman. For more information on the Insurance Ombudsman, please refer to your policy document.

Where can I check claims status?

To check claim status, you can call us on our toll-free customer service helpline or write to our customer care department. You can also visit any of our branches nearest to you.

Are terrorist attacks covered by our policies?

Please note that all Death Benefit Claims under Base Plan caused on account of Terrorist Attacks are covered by our policies. However, ADDD rider excludes war, terrorism, invasion, act of foreign enemy, hostilities, civil war etc. and hence benefit under ADDD will not be payable if the insured event is a result of terrorist attacks. The above condition is specified under the Terms and Condition of ADDD rider. (T&C link can be shared here)

Group GroupGroup Insurance Plan

Why buy this plan?

Are you running a scheme for your employees that offers benefits like Gratuity that will be payable in the future? Since such liabilities increase with time, it may become difficult to pay the benefits as you go. It is therefore beneficial that the employer sets up a separate fund from which these benefits may be paid out. 

AEGON Life Insurance offers a unit-linked group gratuity plan that helps to fund the statutory gratuity obligation in a scientific manner and also avail of the tax benefits as applicable to approved gratuity funds.

Benefits

1. Death Benefit - The accrued Gratuity benefit is payable on cessation of employment due to death of a Member, as advised by the Policyholder in terms of the provisions of the Trust Deed and the Rules and subject to the availability of sufficient Funds in the Policyholder’s account plus the Sum Assured as applicable for the deceased Member.

2. Multiple Investment Options – Choice of multiple funds with a flexible investment pattern.

  • Group Debt Fund
  • Group Equity Fund

3. Switching Option - While you have chosen a fund option, you have the flexibility of switching between our various funds at any time. Switching between the various funds is allowed depending upon your requirements. We allow unlimited switches free of cost every year.

4. Contribution Redirection – The contributions can be redirected for investments into fund/s of your choice and need not adhere to the initial investment pattern. We allow unlimited redirection requests free of cost.

5. Transparency - Portfolio Disclosure of the funds is done on a Quarterly basis. This enables you to achieve better fund management.

6. Tax Benefit -Tax benefits are as per the provisions of the Income Tax Act, 1961. Tax laws are subject to change.

Rural RuralRural Insurance Plan

Why buy this plan?

If you want to lead a tension free life, this plan is for you. AEGON Life’s Rural Term Insurance Plan is a single premium term insurance plan. So you can enjoy the benefits of staying covered for 5 years by making just one payment. 

Benefits

Death Benefit

In case of death of the Life Assured during Policy Term, Sum Assured under the plan will be paid to the nominee and the Policy will terminate. 

Maturity Benefit

No benefit is payable on survival of the Life Assured till maturity. 

Surrender Benefit

The Policy will acquire surrender value after completion of one policy year.

Tax Benefit

Tax benefits as per prevailing tax laws. Please consult your tax advisor for details.

Child Plan Child PlanChild Plan

Why buy this plan?

If you want to safeguard your child’s future against spiralling education

expenses, this plan is for you. AEGON Life’s EduCare Advantage

Insurance Plan provides you with lump sum payouts during the last four

policy years so that recurring college fees are never a hassle!

You should purchase this plan if you:

  • Want to be prepared for your child’s education expenses
  • Want to secure your family’s future
Benefits
  • Guaranteed payouts
  • Limited Premium Payment Term
  • Tax benefits as per prevailing tax laws. Please consult your tax advisor for details

This plan builds up savings for your child's higher education steadily, come what may.

Retirement RetirementRetirement Plan

What are Retirement Plans?

Retirement is the time when you would like to spend your days doing what you love — travel, live in a farm house, start a poultry farm, restaurant etc. However, we also come across many people who are not very comfortable about retirement; they get worried on thinking that their regular income will then become irregular. Everyone has to retire at some point from their working lives. Everyone has plans on how they will live their lives to the fullest then! We all know of inflation and how it affects our expenses with each passing year. Every great retirement dream has a cost attached to it; you know there won't be regular income and expenses will continue to rise. Hence, it becomes imperative that we start saving systematically to enjoy our retired life to the fullest.

If we look around, most working people in India do not plan their savings towards retirement and believe that their current savings will be enough to take care of their post retirement needs. In earlier times, there were joint family systems. People used to spend their retired life with the members of their family. People did not worry about managing their livelihood during retired life. But the situation is changing very fast now, especially in the cities where there is an increasing trend of nuclear families and as a modern individual, would you not like to maintain your financial independence post retirement? Also, as average life spans are increasing in India, the retirement years are likely to be longer and also inflation will remain an important factor. Post retirement, you need regular income to ensure that your expenses can be met. Moreover, unlike in developed countries, there is no social security system in our country. So it is crucial for us to realise that only through a systematic retirement plan can we maintain the standard post-retirement lifestyle. Retirement planning is an important aspect of planning your savings. 

A good retire¬ment plan can help you live an independent life even when you retire. One of the best ways to plan your retirement is to invest in pension plans provided by life insurance companies. During an individual’s working life it is possible to buy a retirement insurance plan, also known as a pension plan, to which small amounts can be contributed on a monthly/yearly basis. In this way, a lump sum can be accumulated by the time the individual reaches retirement age, which will provide a monthly income throughout retirement.

What are Pension Plans?

When an individual opts for a pension plan, he has to pay a fixed amount, known as the premium, to the insurance company, over a pre-determined period of time, known as the term of the policy. The premium will be invested by the insurance company in various instruments to earn returns and build a corpus over the term of the policy. The amount paid as premium is also eligible for tax benefits.

Savings SavingsSaving Plan

AEGON Life iGuarantee Insurance Plan

A life insurance plan which offers assured returns on premium.

Key Features

  • Guaranteed annual payouts for 6 years starting from the end of policy term.
  • In case of death of Life Assured during Policy Term, Sum Assured which is 10 times the annualised premium is payable to the nominee.
  • No Medicals.
  • Tax benefits as per prevailing tax laws.

ULIP ULIPULIP

What are ULIPs?

From the time of their launch, ULIPs have caught the fancy of individuals for several years. In fact, at one point, most individuals opting for life insurance would go in for ULIPs as opposed to term plans or endowment plans. However; their momentum has gone down recently due to regulatory changes. Yet, they are still ideal products to invest in as they not only provide life cover but also flexible investment options for various risk levels. There are a plethora of products available in ULIPs. Therefore, it is important for individuals to understand what to look for in a ULIP before investing. 

Introduction

ULIP is an abbreviation for Unit Linked Insurance Policy Plan. What does unit linked mean? It means that it is linked to units of investment which are made in the capital and money markets. Hence, ULIPs are a combination of life insurance and market linked investment. Therefore, it provides you life cover as well as capital appreciation linked to the capital markets. 

The full amount of premium paid is not allocated to purchase units. Insurers allot units on the portion of the premium remaining after providing for various charges under the plan. Thus, the portion of premium used to purchase units varies from product to product. 

The total monetary value of the units allocated is invariably less than the amount of premium paid because the charges are first deducted from the premium collected and the remaining amount is used for allocating units. 

Let us get familiarised with some common terms that you will come across while investing in ULIPS 

Unit Fund: The entire invested amount from various investors in a scheme is pooled together after deducting the initial expenses to form a fund that is called a Unit Fund.

Unit: One single part of the total invested amount of the insurance fund is called a unit. 

NAV: NAV or Net Asset Value is the value of each unit of the fund on a given day. The NAV of each fund is displayed on the website of the respective insurers.

What are the different types of ULIPs?

Types of ULIPs

Depending on the purpose of investment ULIPS can be divided into the following types:

ULIPs for Retirement Planning: These plans accumulate a portion of your savings over a period of time and the corpus amount is made available to the policyholder at maturity for purchasing an immediate annuity plan.

ULIPs for Child Education: These plans aim at providing financial support for expenses related to children like education, marriage etc.

ULIPs for Wealth Creation: There are many ULIP’s with the objective of accumulating wealth over time which will help the policyholder beat the rising costs by offering return on investment.

ULIPs for Health Solutions: Keeping in mind the rising medical expenses, these plans allow the policyholder to claim for health related expenses of any kind. Some plans may also fund your future health insurance charges.

Most insurers offer a wide range of funds to suit one’s insurance and investment objectives, risk profile and time horizons. Different funds have different risk profiles. The potential for returns also varies from fund to fund 

The following are some of the common types of funds available in India, along with an indication of their risk characteristics

Before Policy is Issued Before Policy is IssuedBefore Policy is Issued

Why am I being asked for documents again when I have already sent / uploaded documents earlier?

Our philosophy is to make sure every customer gets the best service at the time of claims and it is paid promptly on time. We ask for additional documents to make sure we take an informed decision while extending you a cover. This will enable the best claims experience at a later date

Can I modify / increase my Cover Amount (Sum Assured)? Will my premium change?

You can also add additional cover as per our underwriting guidelines.You may need to go for another round of medical check when opting for a new / additional cover. The actual premium or sum assured amount may vary upon the assessment of the risk of the life assured. However, any such change will be informed to you and the application shall be processed with your valid consent

How do I escalate for immediate resolution?

If any query regarding your proposal is not resolved within committed time, you may visit us at www.aegonlife.com/customer-service/escalation-matrix to understand the escalation-matrix and escalate accordingly.

Will I be asked to pay additional premium? Is this negotiable?

Every proposal form, documents with medical reports (including personal if any) are carefully reviewed by our specialised Underwriting team. It is our responsibility to ensure that the risk associated with the life is covered for easy claims process. However, based on the comprehensive view of the findings to your medical tests conducted by a diagnostic center or personal medical history there can be a need of an additional premium. Be rest assured, we would carefully examine before putting such request.

What would be the Cover Amount (Sum Assured) if I don't want to change my premium?

We quote the additional premium basis the Cover Amount (Sum Assured) you have opted for, however if revised premium is exceeding your financial planning requirements, you can ask to reduce the Cover Amount (Sum Assured), term as well delete Riders (if opted for). For more details, request you to contact your Relationship Manager

What is the time and process for refund?

If your policy premium is refunded before policy issuance, you will receive the refund back to the same account/card used for making initial payment within 07-10 business days.

Can I add more/change contact details?

Yes, you can update/add contact details by calling on our customer service helpline number 1800 209 9090 from your registered contact number, sending a request letter at branch or email from the registered email id to customer.care@aegonlife.com. Please note we consider only one contact number and email id as primary contact details for all communications

Are there any other benefits I will be given with the Policy?

Holding an insurance policy can go a long way in ensuring your overall financial security with provision of tax saving benefits. For more details on benefits- please refer your policy document because specific benefits differ from product to product.

How do I get update on Fund Value?

You can SMS MENU to 9221010101 to get latest update on Fund Value of your ULIP or just visit our website and have a look on how your fund is performing.

When will my premium start?

The premium would be effective once the policy is issued. However, you would have to pay regular premium as per the premium frequency you have opted for (Monthly, Quarterly, Semi –Annual and Annual).

When will you remind me for my next premium payment?

You will receive a premium payment notification via letter/email 28 days prior to your policy due date. You will also receive a reminder 7 days prior to your Policy due date.

Can I return the policy?

If you are not satisfied with the policy, you have the option to cancel the policy within 30 days of receiving the policy document stating the reason for such cancellation. Upon such cancellation of the policy during this free look period, we will return the premium paid subject to the deduction of: Proportionate risk premium, stamp duty paid and expenses borne by the company on medical examination, if any.The policy will terminate on payment of this amount and all rights, benefits and interests under this policy will stand extinguished.

General GeneralGeneral

What is a T-PIN ID?

T-PIN stands for Telephone Personal Identification Number. It is a password consisting of a 4-digit number unique for your policies with us. The same has to be used along-with the policy number for giving policy servicing request over the phone.

It also enables you to access your policy details over our Interactive Voice Response (IVR) system.

For security reasons your T-PIN will be sent to your mailing address separately, post your policy issuance. Incase, you have not receive the T-PIN then please contact our customer service toll free number 1800-209-9090 between 9:00 am to 7:00 pm (Monday to Saturday), and our service executive will assist you for issuance of a new T-PIN.

How can I give request for availing fund switch option on my ULIP policy?
  • For us to process your Fund switch request on the same day, remember to inform us before 3.00 pm. Requests received after 3.00 pm will be processed the next day.
  • For Fund switch requests that you send on Friday remember to inform us before 3.00 pm and they will be executed on the same day. However, if you are unable to do so your request will be processed on Monday.
  • There are three simple options to execute the Fund switch request

Option 1 - Endorsement form submission:

  • For a Fund switch request, you need to submit an endorsement form signed by the policyholder at the nearest ALI branch.
  • Click here to access the fund switch endorsement form, available under option Service Requests through Form Submission.
  • You need to fill the complete details, i.e. From (Old fund) Fund Name, To (New) Fund name, percentage (%) to be allocated to the new fund.
  • Based on the fund switch request, current funds will be allocated to the new fund opted by you.

Option 2 - Customer portal:

  • Log on to the customer portal with your user name and password. Select the Fund switch option to execute the fund switch request online.
  • Enter the percentage (%) to be removed from old fund and percentage (%) to be allocated to new fund through the customer portal.
  • Next day, you will be able to view the new fund allocation online.

Option 3 - Call our Toll free number:

  • Instantly process your fund switch request through your phone, by calling us on our customer service toll free number 1800-209-9090 using your policy number and the T-PIN issued to you.
How can I request for re-directing my future premium on my ULIP policy?
  • You have two options to request for premium redirection:

Option 1 - Endorsement form submission:

  • For premium redirection request, you need to submit an endorsement form signed by the policyholder at the nearest ALI branch.
  • Click here to access the premium redirection endorsement form, available under option Service Requests through Form Submission.
  • You need to fill the complete details like - Fund Name and the percentage (%) to be allocated to new fund.
  • Based on your premium redirection request, future premiums will be allocated to the new fund opted by you.

Option 2 - Call our Toll free number:

  • Instantly process your premium re-direction over phone, by calling us on our customer service toll free number 1800-209-9090 using your policy number and the T-PIN issued to you.
How can I add/remove a rider in my policy?

For addition of rider, we request you to kindly submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch.

For Deletion of rider, we request you to please call us on our customer service toll free number 1800-209-9090 between 9:00 am to 7:00 pm (Monday to Saturday). Using policy number & T-PIN issued to you, you can instruct us over the phone for deletion of rider from your policy.

How can I apply for duplicate policy documents?

We request you to kindly submit a written request letter/endorsement form duly signed by the policyholder at your nearest branch along with an indemnity bond on Rs 200/- stamp paper.

How can I increase the Sum assured in policy?

We request you to kindly submit a duly signed written request letter/endorsement form by the policyholder at your nearest branch along-with your original policy documents.

How can I avail ECS Facility?

To apply for an ECS facility with us, you need to submit:

  • A duly filled ECS form Click here
  • A cancelled cheque (refer image)

Pay the current due amount, if any. For ECS addition for Monthly cases 2 advance premiums required along with the ECS form. For ECS addition for any other mode of payment 1 advance premium required if the next due date in within next 30 days along with the ECS form.

 

It helps us record the MICR code of your bank

You can submit it :

Aegon Life Insurance Company Limited,
Building No. 3, Third Floor, Unit No. 1,Nesco IT Park, Western Express Highway,
Goregaon (East), Mumbai- 400063
Tel: +91 2261180100 | Fax: 02261180200/300
E-mail: customer.care@aegonlife.com
Website : www.aegonlife.com
Corporate Identity No. : U 66010MH2007PLC169110

  • to any of our branch offices.
  • mail it to our corporate address:
  • hand it over to your sales representative
What are the various mode/channel available for submitting policy?

ustomer Servicing TransactionsWhen can I instructWhen will the new instruction be effective

Communication/Mailing Address ChangePost policy issuanceIt will be effective on the same day of receipt of transaction request

Addition/Deletion of Nomination for Major 
(Above 18 years)Post policy issuanceEffective on the same day of receipt of transaction request

Change in Premium payment frequencyPost policy issuanceIt will be effective from the next policy anniversary

Fund Switch 
(Applicable only for ULIP Policies)Post policy issuanceIt will be effective as per the ULIP guidelines guidelines laid down by IRDA

Premium Re-direction
(Applicable only for ULIP Policies)Post policy issuanceIt will be effective from the next premium due date

Auto Rebalancing
(Addition/Deletion)Post policy issuanceIt will be effective from the next policy anniversary

Invest-protect Option
(Addition/Deletion)Post policy issuanceIt will be effective from the next policy anniversary

Deletion of RiderPost policy issuanceIt will be effective from Premium Due Date (except for Term Rider)

How can I change the nomination details in my policy?
  • You have a choice to select from two ways to instruct nominee change/addition:

Option 1 - Endorsement form submission:

  • For addition or change in nomination, you need to submit an endorsement form, signed by the policyholder, at the nearest ALI branch or the registered Head Office.
  • Click here to access the nomination form available under the option of Service Requests through Form Submission.
  • Fill the complete nomination details like name of nominee, relationship with the life assured, percentage (%) of nomination, nominee’s date of birth, nominee’s communication address.
  • In case of an addition of a minor nominee (below 18 years), you need to update the appointee details in the endorsement form.

Option 2 - Call our Toll free number:

  • Instantly process the change of nomination for your policy, through your phone, by calling us on our customer service toll-free number 1800-209-9090 using your policy number and the T-PIN issued to you.

iMax iMaxiMaximize

What is a ULIP?

A Unit Linked Insurance Plan (ULIP) is a product offered by insurance companies that unlike a pure insurance policy gives investors the benefits of both insurance and investment under a single integrated plan.

Why should I buy a ULIP?

Most insurers offer a wide range of funds to suit one’s insurance and investment objectives, risk profile and time horizons. Different funds have different risk profiles. The potential for returns also varies from fund to fund.

What is the difference between buying a ULIP Online vs. Offline?

It has been Aegon Life’s constant endeavor to design customer centric offerings. iMaximize is one such online solution which has been designed to maximize the customer benefits. Since this plan comes with zero allocation charge, 100% of your premium is invested in the chosen fund, thus leading to a better value for the customer.

Is it safe to make payments online?

Aegon Life ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, our site is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Aegon Life doesn’t store any Credit/Debit card, Internet banking related information provided by the customer.

What is Aegon Life iMaximize Insurance Plan?

Aegon Life iMaximize Insurance Plan is a Unit Linked Insurance Plan.

What are the Death Benefit options available under this plan?

There are two Death Benefit options available under this plan. 1 Benefit Option1: Higher of Sum Assured or Fund Value paid 2 Benefit Option2: Sum Assured + Additional Savings Benefit + Income Benefit

What is the difference between Death Benefit Option1 &amp; Death Benefit Option2?

Death benefit Option1: In case of death of the Life Assured, nominee will receive the following: Higher of Sum Assured or Fund Value or 105% of total premiums paid Death benefit Option2: Triple Benefit Option In case of death of the Life Assured during the Policy Term, nominee will receive the following: Higher of Sum Assured or 105% of total premiums paid + All future premiums due will be paid by the Company (additional savings benefit)+Amount equal to the annual premium will be paid every year to the nominee (Income Benefit).

What are the premium paying frequencies available under this plan?

You can select to pay your premiums annually or monthly. You also have the option to pay your premiums in one lump-sum under the single pay option.

How long do I need to pay premiums under this Policy?

This plan provides you with the choice to decide on the duration for which you would want to pay the Policy premiums. The Premium Payment Term options available depend on the Plan’s Benefit Option selected by you: Benefit Option 1: Single Pay / 5 years / 7 years / 10 years / 15 years / Equal to Policy Term Benefit Option 2: 10 years / 15 years / Equal to Policy Term

What will I get at the end of the Policy Term (Maturity)

You will receive the total Fund Value of your Policy at the end of the Policy Term.

What happens if I surrender the Policy?

To get the maximum benefit from this Policy, we encourage you to continue your Policy for the complete Policy Term. However, in case you still want to surrender your Policy, you can do so at any time during the Policy Term. However, in case of surrender during the first 5 Policy Years, the Surrender Value will be paid after the completion of first 5 policy years. Surrender value = Fund Value minus (-) the discontinuance charge of the year in which the premium payment is discontinued.

How many investment funds are available under this plan?

Aegon Life iMaximize Insurance Plan offers 6 fund options: Blue Chip Equity Fund: This Fund aims to provide long-term capital appreciation by investing in a diversified equity portfolio that consists of predominantly large cap companies with strong financials, quality management and market leadership. Accelerator Fund : This fund will invest in equities of various sectors to diversify the portfolio and generate attractive returns in the long term. It also has the flexibility to invest in fixed interest assets and money market instruments up to 20% each. Opportunity Fund : This fund will aim to provide a long term wealth generation by actively managing a diversified equity portfolio, predominantly comprising of stocks with market capitalization between INR 5,000 crore to INR 15,000 crore. The fund will also have the flexibility to invest in fixed interest assets and money market instruments up to 20%. Stable Fund : This fund will aim to maintain a balance between equity and debt exposure to have a stable and attractive long term return. It will also shift allocation between debt and equity to gain from asset price movements over medium to long term. Debt Fund: This fund will aim to generate attractive investment income by investing in a diversified portfolio of government debt, corporate debt and money market instrument of varying maturities. Secure Fund: This fund will aim to invest in a diversified portfolio of debt and money market instrument of short to medium term maturities. The main objective will be to generate attractive investment income while providing the security of very low volatility risk since asset durations would be reasonably small.

Do I have the option to change my fund choice during the Policy Term?

Yes, you can change your fund selection at any time during the Policy Term using the features of Switch and Premium Re-direction available with this plan. 1. Switch - This feature helps you shift your investments from one fund to another. 2. Premium Re-direction - This feature allows you to alter the premium allocation to be applied to your future premiums and Top-Ups.

How many free switches are allowed during the Policy Year?

This plan offers four free switches every policy year.

Can I pay additional premium into this plan?

Yes, this plan has a Top-Up facility to help you boost your Fund Value by paying additional premiums as per your convenience. The minimum Top-Up amount is ₹5000 and you can Top-Up anytime except in the last 5 Policy Years.

Can I avail a loan in this Policy?

No, this plan does not offer loan.

Can I withdraw money from my Policy?

Yes, the Partial Withdrawal facility available with this plan gives you the option to withdraw money from your Fund Value after first 5 Policy Years. The maximum amount of Partial Withdrawal allowed in any Policy Year is 20% of the Fund Value at the beginning of that Policy Year. You have the flexibility to make up to four Partial Withdrawals in each policy year free of charge.

Can I propose the Policy for any one of my family member? Eg : Can I purchase the policy in my Child’s name?

Yes, you can be a proposer and buy this plan in the name of your spouse/children, subject to fulfillment of the eligibility conditions mentioned in the Sales Brochure.

What are the documents required to apply for a claim?

The Company would seek the following primary documents in support of a claim to enable processing of the claim intimated by the nominee under the Policy: I. Original Policy Document II. Death Certificate issued by the local authority III. Certificate of the Doctor / Medical Officer certifying the cause of death IV. Claimant’s Statement V. The Company is entitled to call for additional documents or information for processing of the claim depending on the cause of claim.

Where does a nominee apply for a claim?

Claim may be intimated directly to the company’s registered address or any of the branch offices in writing to initiate processing.

How soon does a claim get settled?

Our objective is to settle claims as early as possible and you would be glad to know that after receiving the necessary documents we take not more than 6 working days to settle a claim.

How do I ensure a hassle-free claim experience for my dependents?

Following are the points that need to be kept in mind to ensure a hassle-free claim experience: I. Double-check details with regard to your nominee. II. Ensure that your nominee knows the details of your policy such as sum assured, policy term. III. Also keep your policy bond in a safe place and ensure that your nominee knows where the original policy bond is stored. IV. Pay your premiums regularly so that Policy is in force.

What is my Policy Number?

The quote number for which you have made the payment is your Policy Number.

Do I need to undergo medicals for iMaximize policy?

The medicals are based on the Age, the Sum Assured and the Death Benefit option chosen.

Can I change my premium frequency from monthly/annual to single or vice-versa?

No, change in premium payment frequency from monthly/annual to single pay, or vice versa is not possible.

Do I require to submit income evidence?

If the cumulative premium is ₹1 lakh and above, the income proof will be required. Also it is important from financial underwriting point of view.

Can I change the Death Benefit option from 1 to 2 or otherwise?

No, Death Benefit option selected by you during Policy purchase will remain same throughout the policy term.

What types of deaths are covered?

This Policy covers all types of deaths except death due to suicide during first Policy year or within one year from the date of revival. In case of death by suicide during first Policy year or within one year from the date of revival, only fund value as on the date of death is payable.

What are the hidden charges in the premium?

There are no hidden charges in this plan. Please refer to the Product Brochure for details of the various charges applicable under this policy.

Can I or my nominee place requests for change in premium re-direction, fund switch etc.?

Only you (the Policy owner) can request for any of the above changes in your policy.

When can I place a request for free look?

In case you are not satisfied with the Terms and Conditions, you can request for free look cancelation within 30 days from the date you receive the policy documents.

Can I change the due date of my Policy?

The due date of the Policy remains unchanged throughout the Policy Term.

When will I get my policy kit?

You will get your policy kit within 10 days of the policy issuance.

Can I revive the Policy once lapsed?

Yes, you can revive your lapsed Policy within the Revival period of 2 years. Revival will be subject to payment in full of an amount equal to all the Policy Premiums due but unpaid till the Effective Date of Revival.

I have received my policy document. For further assistance please let me know whom do I contact?

You can contact us on our toll free no 1800-209-9090 or you can write to us at customer.care@aegonlife.com.

cancer canceriCancer Plan

I already have a mediclaim, why do I need a separate cancer plan?
The medical expenses incurred for cancer treatment may be very high, depending on the stage. Mediclaim coverage may not be sufficient to cover the treatment expenses for Cancer and mediclaim policies offers only pre and post hospitalisation expenses basis the bill amount.
How different is this plan from regular mediclaim policies?

This is a fixed benefit plan and offers lump sum pay-out at pre-defined stages. Whereas in Mediclaim plans the benefit pay-outs depends upon the expenditure incurred in hospital.

Is there any survival period in this plan?

No, there is no survival period under this plan.

What if I missed my premium due date?

You have a period of 15 days as grace period from the premium due date for monthly mode and 30 days grace period from the premium due date for annual mode, to pay the premium. If a due premium is not received within the grace period, your policy will lapse and the insurance cover will cease.

What if I am not happy with the plan?

If you are not satisfied with any of the terms and conditions of the Policy, you may return the Policy document along with a letter stating the reason for dissatisfaction within 30 days of receipt of the Policy document. Upon return of this Policy by You, this Policy will terminate and all rights, benefits and interests under this Policy shall stand extinguished.

Will the premium remain same for the entire term?

Premiums are guaranteed for a period of 5 years. After every 5 Policy years, reviews will be carried out to determine whether the applicable premium will remain same or will change at the end of the guaranteed period. Premium revision will be applicable on approval from IRDAI. We will inform you about premium revision, if any at least 30 days in advance.

What the list of exclusions in the policy?

Please refer to Sales Brochure for details.

Can an NRI apply for the policy?

Yes, NRI’s can take this policy. Please call our Help Line number 1800-209-9090 for more details.

Can husband and wife apply jointly on the policy?
No, it’s an individual insurance plan.
Who can be the nominees in the policy?

As per Sec 39 nominee can be any person nominated by the policy holder. Preferably nominees are the immediate family members (Spouse, children, father and mother). Other person can be nominated mentioning the relation & reason.

Can a non-working spouse or housewife apply for the policy?

Yes, if the non-working spouse or housewife is graduate, he/she can take this policy.

Can I pay the premium on monthly or half yearly or quarterly basis?

Annual & Monthly Frequency available with this plan.

Are pre-existing illness covered in this policy?

Pre-Existing Disease is defined as Any condition, ailment or injury or related condition(s) for which you had signs or symptoms, and / or were diagnosed, and / or received medical advice / treatment within 48 months to prior to the first policy issued by the insurer.

What if I stop paying Premiums?

In case the premiums are not paid within the Grace period, the policy will lapse and no benefits are payable.

How can I revive my Policy?

The Policyholder can apply for reinstatement of the lapsed policy within two years from the due date of the first unpaid premium. In case of reinstatement, the policyholder will need to pay all unpaid premium plus interest.

Can I increase the Sum Assured at a later stage?

No the sum assured cannot be change during the policy term.

How soon does a claim get settled?

Our objective is to settle claims as early as possible and you would be glad to know that after receiving the necessary documents we take not more than 6 working days to settle a claim.

Can I opt for this plan if I have pre-existing cancer?

No, you are not eligible for the plan if you have pre-existing Cancer.

Can I opt for this plan if my parents have Cancer?

Yes, you can opt for the plan however final decision would subject to underwriting.

Can I opt for this plan if I consume tobacco?

Yes, you can take this plan if you consume tobacco, beedi, cigarette or gutka.

Who performs the medical exam?
A licensed paramedical examiner (such as a nurse, lab technician etc) or a medical examiner (MBBS, MD etc) will typically conduct the exam. These paramedical/ medical examiners work independently and are not direct employees of ALI. However, they are associated with a particular diagnostic centre and must always display their identity card (of their association with the lab/ diagnostic centre). As a part of the identification process and for security reasons, please insist on seeing the identity card of the person visiting/ performing the medical examination in a home facility. Should the examiner refuse to show the ID card; you reserve the right to refuse the medical examination.
How much does the medical exam cost and who pays for it?

ALI pays for the medical exam to the medical service provider. There is no cost to you.

What is included in the medical exam and how long will it take?

ALI pays for the medical exam to the medical service provider. There is no cost to you. a) Basic physical exam (height, weight, blood pressure, pulse) is conducted b) Urine specimen may be collected on some occasions c) Blood samples may also be taken d) Some cases may also require ECGs and/or Treadmill ECGs (stress tests) The exam is usually completed within 30 minutes.

What kind of medical history will be asked?

The examiner will ask questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask the names and addresses of physicians and/or hospitals that have treated you (if applicable). You may wish to have this information handy to save time during the exam.

What happens with my medical exam information?

All information obtained during the medical exam is strictly confidential and is sent directly to the Company for the purpose of risk assessment. Assessment is done by trained professionals at AEGON Life office.

Where and when will the life insurance medical exam take place?

One of the life insurance company's authorised representatives will call you to schedule an appointment. The medical will be conducted by an approved paramedical / medical examiner. You may additionally receive a call from such examiner/ diagnostic centre to confirm the appointment and also to brief you on the examination process. To meet your needs, the medical exam may be performed at your home, office, or at the diagnostic centre. The authorised representative will inform you of the examination location in advance.

Will I get a copy of the test results?

Yes. Copy of the test results will be made available to you along with the policy document.

How to prepare for your medical exam?

To obtain the best possible results from your life insurance medical exam, we suggest that you follow these basic steps: a) Have your photo identification available b) Please wear a short-sleeved garment or one with sleeves that easily roll up c) Try to fast for at least eight hours before your exam (12 hours is preferred). You may drink water d) The best time to do your exam is in the morning. e) Drink a glass of water an hour or so before the exam to facilitate obtaining a urine specimen f) Avoid coffee, soda, tea or other products with caffeine for several hours before the exam g) Avoid smoking or chewing tobacco for at least one hour prior to your scheduled appointment h) Avoid alcoholic beverages for at least 24 hours prior to the exam i) Avoid nasal decongestants j) If you require a large blood pressure cuff, let the examiner know prior to the appointment k) Get a good night's rest before the medical exam l) Schedule the appointment for the least stressful time of the day m) Do not engage in strenuous exercise for 24 hours before the exam n) Prepare in advance for questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask you for the names and addresses of physicians and/or hospitals that have treated you.

What is the protocol that the medical examiner is expected to follow for drawing blood samples?

The medical/ paramedical examiner has to follow the following basic protocol. a) Use a pair of sterile gloves per procedure or patient b) Use a single-use device (a needle and syringe is a single unit/ Vacutainer for blood sampling and drawing c) Discard the needle and syringe immediately into a container. Physical destruction of the needle and syringe will be done at the diagnostic center as per “bio-medical waste” guidelines d) Disinfect the skin at the venepuncture site e) Place laboratory sample tubes in a sturdy rack before injecting into the rubber stopper Should you notice any deviation to this protocol, you reserve the right to refuse to undergo the medical examination. You are requested to report any such practice observed by writing to customer.care@aegonlife.com

Can 2 different claims under the minor stage would be admissible?

Yes, 2 different claims for un-related organs can be claimed under the minor stage of this plan.

What is the waiting period for one to get the claim?

There is an initial waiting period of 180 days from the date of commencement of the Policy or from the date of reinstatement of the Policy for the diagnosis of cancer & valid claim to be admissible under this Policy.

What is my Policy Number?

The quote number for which you have made the payment is your Policy number.

Can I submit my past medical reports?

You can submit the past medical reports however post reviewing the same we will confirm whether we can consider the same or not.

If I wish to include critical information about my lifestyle/family history/past medical history which I had missed updating while purchasing the plan. How do I add them on the proposal form?

We request you to be careful while filling the proposal form as this information is very critical for Risk assessment & decision on the policy. However if you miss out any information, please write to customer.care@aegonlife.com with the details.

How do I opt for ECS facility for Renewal premium payments?

You can courier an original copy of the cancelled cheque along with the original ECS MANDATE FORM, which is available on the website to Aegon Life Insurance, Building no.3, Third floor, Unit no.1, NESCO IT Park, Western Express Highway, Goregaon (East), Mumbai 400 063

Once I have uploaded my documents on the website, do I also need to courier the same?

You have the option of either uploading your documents on the website or sending it via courier to us.

Will I get any intimation for my renewal payments?

28 days prior to the Premium due date we will post the renewal letter to you. 7 days prior to the Premium due date, an email notification will also be sent to the registered Email id. Along with this you will also receive a SMS & call from AEGON Life.

I have received my policy document. For further assistance please let me know whom do I contact?

You can contact us on our toll free no 1800-209-9090 or you can write to us at customer.care@aegonlife.com

Disclaimers

Product Name: Aegon Life iCancer Insurance Plan UIN 138N053V01 This is a Non-linked Non-Participating Insurance Plan Insurance is the subject matter of the solicitation. For more details on terms and conditions, please read the sales brochure carefully before concluding a sale

iterm itermiTerm Plan

What is a Term Plan?

A Term plan is a pure protection life insurance plan: In case of death of the Life Assured during the policy duration, the guaranteed insurance coverage amount (Sum Assured) is paid to the nominee. No benefit is payable in case the Life Assured survives the complete duration of the policy (Policy Maturity) These plans are highly cost effective, and provide a high life insurance cover in return of a comparatively smaller premium amount.

Why should I buy a Term Plan?

Term plans are best suited for working individuals who have dependents (children, parents) and are looking for a considerable amount of protection against uncertainties of life (death) at a fairly low price. The basic purpose of a Term plan is to provide financial security for the applicant and his/her family.

What if, I am already insured under a Group Insurance Scheme by my employer? Should I buy a Term Plan?

It is always prudent to buy an individual Life Insurance policy because a). The insurance amount you are covered for may not be enough. b). The policy cover lasts till you are associated with the employer. c). The older you get, the higher is the premium.

What is the difference between buying a Term Plan Online vs. Offline?

Buying a term plan online is one of the cheapest modes to buy insurance as it saves your time and money. The online term plans are available at approximately 30 to 40 percent lower premiums compared to offline term plans. Offline term plans are costlier due to distribution costs associated with the same whereas, these costs are absent in an online term plan and as such the benefit of the same is passed on to the policy holders in terms of lower premiums. All other benefits remain the same for both online and offline customers. The same service and benefits are applicable to both.

Is it safe to make payments online?

Aegon Life.com ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, Aegon Life.com is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Aegon Life doesn’t store any Credit/Debit card, Internet banking related information from the customer.

What amount of Insurance Cover should I opt for ?

It is said that a good estimate for calculating your insurance amount should be 8-10 times of the gross yearly income. Although this a good rule of thumb but at the same time, it is also an oversimplified way of calculation. This calculation does not factor in the life style or debts of the insured, as different people have varying lifestyle and different amount of debt to repay. Use our simple and effective calculator to check your ideal insurance amount!

What should be the duration (term) of my policy?

Ideally, the term of your policy should be equal to the number of years your family will be dependent on you financially.

Who is a Nominee?

A nominee is a person who is eligible to receive the coverage amount from insurance policy in the event of death of the applicant.

What does my nominee receive after my death?

If death takes place during the term of the insurance policy, then the nominee receives the sum assured under the plan.

Will my premium amount change during the tenure of the policy after I have bought the plan?

Once the policy is issued, Premium will remain the same for the entire tenure of the policy. This is subject to service tax regulations as declared by the Government of India.

If I reside abroad and I am working there for a couple of years after I purchase the plan will I be covered?

In case you are a frequent traveller to foreign locations, you need to just disclose the same in the form with respect to the ‘travel question'. You do not need to inform the company of your travel abroad unless you have already got an offer or work permit and are in the process of migrating while applying for the policy.

If I take the citizenship of another country after I purchase the plan will I be covered?

Post applying for the plan if one is travelling abroad or attains an NRI status, the cover from the term plan will still be applicable.

If I wish to change the nominee details on the policy how can I do the same?

Please contact our customer care toll free number- 1800-209-9090 (8.30am to 8.30pm) or you can send an e-mail on customer.care@aegonlife.com with respect to the change.

Can I make any changes to the Policy Term or Sum Assured after the policy is issued?

Once the policy is issued changes related to the Policy Term or Sum Assured cannot be processed. You can re-apply for a fresh policy with the desired term or Sum Assured.

If I forget to attach rider(s) while applying for the policy, can I attach it / them later after my policy is issued?

The rider can be added anytime during the Policy Term and the rider can be detached from the next premium due date after the request has been made. Addition of riders will be subject to underwriting requirements. Please contact our customer care toll free number- 1800-209-9090 (8.30am to 8.30pm) for more details.

Who performs the medical exam?

A licensed paramedical examiner (such as a nurse, lab technician etc) or a medical examiner (MBBS, MD etc) will typically conduct the exam. These paramedical/ medical examiners work independently and are not direct employees of ALI. However, they are associated with a particular diagnostic center and must always display their identity card (of their association with the lab/ diagnostic center). As a part of the identification process and for security reasons, please insist on seeing the identity card of the person visiting/ performing the medical examination in a home facility. Should the examiner refuse to show the ID card; you reserve the right to refuse the medical examination.

How much does the medical exam cost and who pays for it?

ALI pays for the medical exam to the medical service provider. There is no cost to you.

What is included in the medical exam and how long will it take?

A routine medical exam includes the following:- Basic physical exam (height, weight, blood pressure, pulse) is conducted Urine specimen may be collected on some occasions Blood samples may also be taken Some cases may also require ECGs and/or Treadmill ECGs (stress tests) The exam is usually completed within 30 minutes.

What kind of medical history will be asked?

The examiner will ask questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask the names and addresses of physicians and/or hospitals that have treated you (if applicable). You may wish to have this information handy to save time during the exam.

What happens with my medical exam information?

All information obtained during the medical exam is strictly confidential and is sent directly to the Company for the purpose of risk assessment. Assessment is done by trained professionals at Aegon Life office.

Where and when will the life insurance medical exam take place?

One of the life insurance company's authorised representatives will call you to schedule an appointment. The medical will be conducted by an approved paramedical/ medical examiner. You may additionally receive a call from such examiner/ diagnostic centre to confirm the appointment and also to brief you on the examination process. To meet your needs, the medical exam may be performed at your home, office, or at the diagnostic centre. The authorised representative will inform you of the examination location in advance.

Will I get a copy of the test results?

Yes. Soft Copy of the test results will be made available to you.

How to prepare for your medical exam?

To obtain the best possible results from your life insurance medical exam, we suggest that you follow these basic steps: Have your photo identification available Please wear a short-sleeved garment or one with sleeves that easily roll up Try to fast for at least eight hours before your exam (12 hours is preferred). You may drink water The best time to do your exam is in the morning. Drink a glass of water an hour or so before the exam to facilitate obtaining a urine specimen Avoid coffee, soda, tea or other products with caffeine for several hours before the exam Avoid smoking or chewing tobacco for at least one hour prior to your scheduled appointment Avoid alcoholic beverages for at least 24 hours prior to the exam Avoid nasal decongestants If you require a large blood pressure cuff, let the examiner know prior to the appointment Get a good night's rest before the medical exam Schedule the appointment for the least stressful time of the day Do not engage in strenuous exercise for 24 hours before the exam Prepare in advance for questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask you for the names and addresses of physicians and/or hospitals that have treated you.

What is the protocol that the medical examiner is expected to follow for drawing blood samples?

The medical/ paramedical examiner has to follow the following basic protocol. Use a pair of sterile gloves per procedure or patient Use a single-use device (a needle and syringe is a single unit/ Vacutainer for blood sampling and drawing Discard the needle and syringe immediately into a container. Physical destruction of the needle and syringe will be done at the diagnostic center as per “bio-medical waste” guidelines Disinfect the skin at the venepuncture site Place laboratory sample tubes in a sturdy rack before injecting into the rubber stopper Should you notice any deviation to this protocol, you reserve the right to refuse to undergo the medical examination. You are requested to report any such practice observed by writing to customer.care@aegonlife.com

What are the documents required to apply for a claim?

The Company would seek the following primary documents in support of a claim to enable processing of the claim intimated by the nominee under the Policy: I. Original Policy Document II. Death Certificate issued by the local authority III. Certificate of the Doctor / Medical Officer certifying the cause of death IV. Claimant’s Statement V. The Company is entitled to call for additional documents or information for processing of the claim depending on the cause of claim.

Where does a nominee apply for a claim?

Nominee can intimate directly to the company’s registered address or any branch offices in writing or log onto www.aegonlife.com to make online claim intimation.

How soon does a claim get settled?

Our objective is to settle claims as early as possible and you would be glad to know that after receiving the necessary documents we take not more than 6 working days to settle a claim.

How do I ensure a hassle-free claim experience my dependants?

Following are the points that need to be kept in mind to ensure a hassle-free claim experience: I. Double-check details with regard to your nominee. II. Ensure that your nominee knows the details of your policy such as sum assured, policy term. III. Also keep your policy bond in a safe place and ensure that your nominee knows where the original policy bond is stored. IV. Pay your premiums regularly so that Policy is in force.

What is my Policy Number?

The quote number for which you have made the payment is your Policy number.

Can I submit my past medical reports?

You can submit the past medical reports however post reviewing the same we will confirm whether we can consider the same or not.

If I wish to include critical information about my lifestyle/family history/past medical history which I had missed updating while purchasing the plan. How do I add them on the proposal form?

We request you to be careful while filling the proposal form as this information is very critical for Risk assessment & decision on the policy. However if you miss out any information, please write to customer.care@aegonlife.com with the details.

How do I opt for ECS facility for Renewal premium payments?
You can courier an original copy of the cancelled cheque along with the original ECS MANDATE FORM, which is available on the website to Aegon Life Insurance, Building no.3, Third floor, Unit no.1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai 400 063
Once I have uploaded my documents on the website, do I also need to courier the same?

You have the option of either uploading your documents on the website or sending it via courier to us.

Will I get any intimation for my renewal payments?

28 days prior to the Premium due date we will post the renewal letter to you. 7 days prior to the Premium due date, an email notification will also be sent to the registered Email id. Along with this you will also receive a SMS & call from Aegon Life.

I have received my policy document. For further assistance please let me know whom do I contact?

You can contact us on our toll free no 1800-209-9090 or you can write to us at customer.care@aegonlife.com

Can I take the iTerm plan for my wife, if she is not working?

Yes, if you are an existing iTerm policy holder or if you take a new iTerm from Aegon Life you can get the cover for your wife even if she is not working. The maximum coverage will be upto 50% of Husband coverage or Rs.1 Cr whichever is lower and is subject to financial eligibility of Husband & underwriting rules of the company. For more details please get in touch with our customer service executive on our Toll Free Number 1800-120-1234.

Disclaimers

Product Name:Aegon Life iTerm Insurance Plan UIN 138N016V04 For more details on terms and conditions, please read the sales brochure carefully before concluding a sale.

iIncome iIncomeiIncome Plan

What is an Income Replacement Plan?

An income replacement plan is primarily a term insurance plan under which, in case of death of the life assured, your income for which you have applied for insurance will be paid to the nominee for the specified amount of years.

Why should I consider buying an Income Replacement Plan?

An income replacement plan is a unique plan which takes care of dynamic life insurance coverage requirements in your life. The plan provides you lump-sum benefit + increasing income benefit.

What if I am already insured? Should I buy an Income Replacement Plan?

The correct insurance amount for any individual is his/her Human Life Value, which varies basis the age and current income levels. Hence, your current insurance coverage may be inadequate or might be fixed in nature. Income replacement takes care of this dynamic insurance coverage need.

If I already have a Personal accident plan with a disability cover can I still claim under this plan?

Yes, in case of disability you can still claim under this plan.

Can the Proposer and the Life Assured be different in the policy?

No, the proposer and life assured are same under this policy.

Will the benefits be calculated on the basis of my Income at the time of buying the policy?

All the monthly payouts will be on the basis of benefit schedule, which will depend on the monthly income applied for at the time of purchasing the policy.

Can a businessman take this policy?

Yes, the policy can be taken by a businessman.

Do I have an option to keep multiple nominees in this policy?

Yes, you can nominate multiple nominees to your policy.

Can I take more than one iIncome policy?

Yes, you can take more than one iIncome policy but it will be subject to underwriting limits.

In case the policy is discontinued will I get back the premiums paid?

The policy does not offer any benefit of return of premium under any scenario.

What will I receive on maturity of my policy?

No maturity benefit is payable under this plan.

Is there any option where I can restrict my premium payment for a lesser number of years than the duration of the policy?

The premium payment term is fixed under this plan and is equal to policy term.

What is the basis on which the monthly payouts are made?

All the monthly payouts will be as per the Benefit Schedule, which will depend on the monthly income applied for at the time of purchasing the policy.

Are the payouts taxable?

The payout are not taxable, please consult your tax advisor for any update in tax laws.

What is the period for which the monthly payouts will be made?

The monthly Income Benefit will commence from the next monthly policy anniversary up to the end of the Policy Term or for a period of 60 months, whichever is later.

If I wish to change the nominee details on the policy how can I do the same?

Please contact our customer care toll free number- 1800-209-9090 (Mon–Sat, 9:00 am to 7:00 pm) or you can send an e-mail on customer.care@aegonlife.com with respect to the change.

Is there any Waiting Period for Disability?

Any disability must have persisted continuously for a period of at least 180 days

What will be the Surrender Value if I wish to surrender the Policy?

The plan does not offer any surrender benefit.

What benefit will I get under disability ?

All future premiums will be waived and the Monthly Income for Disability Benefit will commence from the next Monthly Policy Anniversary up to the Date of Maturity or for a period of 60 months, whichever is later.

What kind of Disability will be covered?

The plan covers Partial and Permanent Disability due to Accident or Sickness.

Can a housewife apply for the plan?

No, the plan can be purchased only by an earning person.

What is reinstatement / revival period?

You can apply for reinstatement of the lapsed policy within two years from the due date of the first unpaid premium (“Reinstatement Period”). In case of reinstatement, you will need to pay all unpaid premium plus interest.

Can I take a loan on my policy?

Policy loan is not available under this plan.

What if I stop paying premiums?

In case the premiums are not paid within the Grace Period, the policy will lapse and no benefits will be payable.

Can I surrender my Policy?

Surrender benefit is not available under this plan.

For how many years do I need to pay premiums for this Policy?

The premium payment term is equal to policy term.

Do I have an option to choose the duration of my Policy?

The policy term is fixed under this plan and is equal to 60 minus age at which you purchase the policy.

What do I get in case I do not die during the term of the Policy?

In case if you do not die during the policy term, no benefit is payable.

If I forget to attach rider(s) while applying for the policy, can I attach it / them later after my policy is issued?

The rider can be added anytime during the Policy Term and the rider can be detached from the next premium due date after the request has been made. Addition of riders will be subject to underwriting requirements. Please contact our customer care toll free number- 1800-209-9090 (Mon–Sat, 9:00 am to 7:00 pm) for more details.

Will my premium amount change during the tenure of the policy after I have bought the plan?

Once the policy is issued, Premium will remain the same for the entire tenure of the policy. This is subject to service tax regulations as declared by the Government of India.

What does my nominee receive after my death?

The nominee will receive an immediate lump sum payment plus regular monthly income.

Who is a Nominee?

A nominee is a person who is eligible to receive the coverage amount from insurance policy in the event of death of the applicant.

What is the amount of Insurance Cover that one should opt for?

The correct insurance amount for any individual will be his/her Human Life Value i.e. his earning capacity for his/her working life.

Who performs the medical exam?

A licensed paramedical examiner (such as a nurse, lab technician etc) or a medical examiner (MBBS, MD etc) will typically conduct the exam. These paramedical/ medical examiners work independently and are not direct employees of ALI. However, they are associated with a particular diagnostic center and must always display their identity card (of their association with the lab/ diagnostic center). As a part of the identification process and for security reasons, please insist on seeing the identity card of the person visiting/ performing the medical examination in a home facility. Should the examiner refuse to show the ID card; you reserve the right to refuse the medical examination.

How much does the medical exam cost and who pays for it?

ALI pays for the medical exam to the medical service provider. There is no cost to you.

What is included in the medical exam and how long will it take?

A routine medical exam includes the following:- a) Basic physical exam (height, weight, blood pressure, pulse) is conducted b) Urine specimen may be collected on some occasions c) Blood samples may also be taken d) Some cases may also require ECGs and/or Treadmill ECGs (stress tests) The exam is usually completed within 30 minutes.

What kind of medical history will be asked?

The examiner will ask questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask the names and addresses of physicians and/or hospitals that have treated you (if applicable). You may wish to have this information handy to save time during the exam.

What happens with my medical exam information?

All information obtained during the medical exam is strictly confidential and is sent directly to the Company for the purpose of risk assessment. Assessment is done by trained professionals at Aegon Life office.

Where and when will the life insurance medical exam take place?

One of the life insurance company's authorized representatives will call you to schedule an appointment. The medical will be conducted by an approved paramedical/ medical examiner. You may additionally receive a call from such examiner/ diagnostic center to confirm the appointment and also to brief you on the examination process. To meet your needs, the medical exam may be performed at your home, office, or at the diagnostic center. The authorized representative will inform you of the examination location in advance.

Will I get a copy of the test results?

Yes. Copy of the test results will be made available to you along with the policy document.

How to prepare for your medical exam?

To obtain the best possible results from your life insurance medical exam, we suggest that you follow these basic steps: a) Have your photo identification available b) Please wear a short-sleeved garment or one with sleeves that easily roll up c) Try to fast for at least eight hours before your exam (12 hours is preferred). You may drink water d) The best time to do your exam is in the morning. e) Drink a glass of water an hour or so before the exam to facilitate obtaining a urine specimen f) Avoid coffee, soda, tea or other products with caffeine for several hours before the exam g) Avoid smoking or chewing tobacco for at least one hour prior to your scheduled appointment h) Avoid alcoholic beverages for at least 24 hours prior to the exam i) Avoid nasal decongestants j) If you require a large blood pressure cuff, let the examiner know prior to the appointment k) Get a good night's rest before the medical exam l) Schedule the appointment for the least stressful time of the day m) Do not engage in strenuous exercise for 24 hours before the exam n) Prepare in advance for questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask you for the names and addresses of physicians and/or hospitals that have treated you.

What is the protocol that the medical examiner is expected to follow for drawing blood samples?

The medical/ paramedical examiner has to follow the following basic protocol. a) Use a pair of sterile gloves per procedure or patient b) Use a single-use device (a needle and syringe is a single unit/ Vacutainer for blood sampling and drawing c) Discard the needle and syringe immediately into a container. Physical destruction of the needle and syringe will be done at the diagnostic center as per “bio-medical waste” guidelines d) Disinfect the skin at the venepuncture site e) Place laboratory sample tubes in a sturdy rack before injecting into the rubber stopper. Should you notice any deviation to this protocol, you reserve the right to refuse to undergo the medical examination. You are requested to report any such practice observed by writing to customer.care@aegonlife.com

What are the documents required to apply for a claim?

What are the documents required to apply for a claim? The Company would seek the following primary documents in support of a claim to enable processing of the claim intimated by the nominee under the Policy: I. Original Policy Document II. Death Certificate issued by the local authority III. Certificate of the Doctor / Medical Officer certifying the cause of death IV. Claimant’s Statement V. The Company is entitled to call for additional documents or information for processing of the claim depending on the cause of claim.

Where does a nominee apply for a claim?

Nominee can intimate directly to the company’s registered address or any branch offices in writing or log onto www.aegonlife.com to make online claim intimation.

How do I ensure a hassle-free claim experience my dependents?

Following are the points that need to be kept in mind to ensure a hassle-free claim experience: I. Double-check details with regard to your nominee. II. Ensure that your nominee knows the details of your policy such as sum assured, policy term. III. Also keep your policy bond in a safe place and ensure that your nominee knows where the original policy bond is stored. IV. Pay your premiums regularly so that Policy is in force.

What is my Policy Number?

The quote number for which you have made the payment is your Policy number.

Can I submit my past medical reports?

You can submit the past medical reports however post reviewing the same we will confirm whether we can consider the same or not.

If I wish to include critical information about my lifestyle/family history/past medical history which I had missed updating while purchasing the plan. How do I add them on the proposal form?

We request you to be careful while filling the proposal form as this information is very critical for Risk assessment & decision on the policy. However if you miss out any information, please write to customer.care@aegonlife.com with the details.

How do I opt for ECS facility for Renewal premium payments?

You can courier an original copy of the cancelled cheque along with the original ECS MANDATE FORM, which is available on the website to Aegon Life Insurance, Building no.3, Third floor, Unit no.1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai 400 063

Once I have uploaded my documents on the website, do I also need to courier the same?

You have the option of either uploading your documents on the website or sending it via courier to us.

Will I get any intimation for my renewal payments?

28 days prior to the Premium due date we will post the renewal letter to you. 7 days prior to the Premium due date, an email notification will also be sent to the registered Email id. Along with this you will also receive a SMS & call from Aegon Life.

I have received my policy document. For further assistance please let me know whom do I contact?

You can contact us on our toll free no 1800-209-9090 or you can write to us at customer.care@aegonlife.com

iSpouse iSpouseiSpouse Plan

faq 2

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What do you mean by joint life cover?

Joint life cover means a single coverage plan for Husband and wife.

Why should I consider buying a joint life cover?

A joint life policy covers Husband and wife in a single plan and the benefit is paid on death of either of the lives.

What if I am already insured? Should I buy a joint life Plan?

Yes, it’s not only about yourself. Your spouse's life is equally important. iSpouse even fills the gap of under insurance, if any on either of the lives.

What is the amount of Insurance Cover that one should opt for?

The correct insurance amount for any individual will be his/her Human Life Value i.e. his earning capacity for the remaining working life.

Why should I buy iSpouse Plan?

iSpouse plan ensure the future of your family is secured, if either of you or both of you are not there. a) Take care of the fact, that your spouse’s life is equally important b) single plan for you and your spouse c) Provide regular income to your family d) Provide additional protection in case of accidental death

What is the amount of Insurance Cover that one should opt for?

The correct insurance amount for any individual will be his/her Human Life Value i.e. his earning capacity for his/her working life.

Who is a Nominee?

A nominee is a person who is eligible to receive the coverage amount from insurance policy in the event of death of the applicant.

What does my nominee receive after my death?

In the event of death of the either of the lives, the surviving life or nominee will receive an immediate lump sum payment of amount equal to 100% of Sum Assured plus regular monthly income of 1.75% of SA for next 5 Years.

Will my premium amount change during the tenure of the policy after I have bought the plan?

Once the policy is issued, Premium will remain the same for the entire tenure of the policy. This is subject to service tax regulations as declared by the Government of India.

Do you need to be married to buy this plan?

Yes, iSpouse Insurance Plan can be taken only by married lives.

Do both partners need to be earning members?

Yes, both the partners should be earning.

What happens in case of divorce?

In case of divorce, the plan benefits will continue, subject to payment of premium.

What happens if both the lives die together? Who gets the benefit?

Under such case, the benefits will be paid to the legal heirs.

What are the riders available with this policy? Will both partners be covered?

The plan offers Aegon Life Waiver of Premium (WOP) on CI Joint Life Rider and both the lives are covered under this rider.

Who can be the proposer of this policy?

The premium payer will be the proposer under this plan.

If I reside abroad and I am working there for a couple of years after I purchase the plan will I be covered?

In case you are a frequent traveler to foreign locations, you need to just disclose the same in the form with respect to the ‘travel question'. You do not need to inform the company of your travel abroad unless you have already got an offer or work permit and are in the process of migrating while applying for the policy.

If I take the citizenship of another country after I purchase the plan will I be covered?

Post applying for the plan if one is travelling abroad or attains an NRI status, the cover from the term plan will still be applicable.

If I wish to change the nominee details on the policy how can I do the same?

Please contact our customer care toll free number- 1800-209-9090 (Mon–Sat, 9:00 am to 7:00 pm) or you can send an e-mail on customer.care@aegonlife.com with respect to the change.

Can we make any changes to the Policy Term or Sum Assured after the policy is issued?

Once the policy is issued changes related to the Policy Term or Sum Assured cannot be processed. You can re-apply for a fresh policy with the desired term or Sum Assured.

If we forget to attach rider(s) while applying for the policy, can I attach it / them later after my policy is issued?

The rider can be added anytime during the Policy Term and the rider can be detached from the next premium due date after the request has been made. Addition of riders will be subject to underwriting requirements. Please contact our customer care toll free number- 1800-209-9090 (Mon–Sat, 9:00 am to 7:00 pm) for more details.

What do we get in case neither of us die during the term of the Policy?

In case, if neither of you die during the policy term, no benefit is payable.

What is the benefit payable under this plan in case of a Terminal Illness?

On diagnosis of terminal illness on any of the lives, an amount equal to 25% of the Sum Assured will be paid to the policyholder subject to maximum of Rs. 1 Crore

Do I need to pay extra premium for the Terminal Illness benefit?

No extra premium is required for Terminal Illness Benefit.

What happens in case I get the Terminal Illness benefit, and do not die during the Policy Term?

You are not liable to payback any benefits or premium to the insurer. You plan benefits remain continue till the end of policy term.

Do I have an option to choose the duration of my Policy?

Yes, the minimum policy term is 5 Years and Maximum policy term allowed id 65 minus higher of the entry age of the two lives.

For how many years do I need to pay premiums for this Policy?

The premium payment term is equal to policy term.

Can I surrender my Policy?

The plan does not offer any surrender benefit.

What if I stop paying premiums?

In case the premiums are not paid within the Grace period, the policy will lapse and no benefits are payable.

If my Policy is Paid Up, what is my death benefit?

If my Policy is Paid Up, what is my death benefit?

Can I take a loan on my policy?

Policy loan is not available under this plan.

Can I increase my insurance cover (Sum Assured) during the Policy Term?

Change in Sum Assured is not allowed in the plan, however you can buy a fresh insurance policy to fulfill your coverage needs. The policyholder can apply for reinstatement of the lapsed policy within two years from the due date of the first unpaid premium (“Reinstatement Period”). In case of reinstatement, the policyholder will need to pay all unpaid premium plus interest.

What is reinstatement / revival ?

The policyholder can apply for reinstatement of the lapsed policy within two years from the due date of the first unpaid premium ("Reinstatement Period"). In case of reinstatement, the policyholder will need to pay all unpaid premium plus interest.

Can a housewife apply for the plan?

No, the plan can only be taken by earning partners.

Is the mode of payout annual or monthly?

The plan can be taken under Annual or Monthly mode.

Is there any option where I can restrict my premium payment for a lesser number of years than the duration of the policy?

No, the premium payment term is equal to policy term in this plan.

Do I have an option to keep multiple nominees in this policy?

Yes, you can nominate multiple nominees to your policy.

Can a businessman take this policy?

Yes, a businessman can take this policy.

Who performs the medical exam?

A licensed paramedical examiner (such as a nurse, lab technician etc) or a medical examiner (MBBS, MD etc) will typically conduct the exam. These paramedical/ medical examiners work independently and are not direct employees of ALI. However, they are associated with a particular diagnostic center and must always display their identity card (of their association with the lab/ diagnostic center). As a part of the identification process and for security reasons, please insist on seeing the identity card of the person visiting/ performing the medical examination in a home facility. Should the examiner refuse to show the ID card; you reserve the right to refuse the medical examination.

How much does the medical exam cost and who pays for it?

ALI pays for the medical exam to the medical service provider. There is no cost to you.

What is included in the medical exam and how long will it take?

A routine medical exam includes the following:- a) Basic physical exam (height, weight, blood pressure, pulse) is conducted b) Urine specimen may be collected on some occasions c) Blood samples may also be taken d) Some cases may also require ECGs and/or Treadmill ECGs (stress tests) The exam is usually completed within 30 minutes.

What kind of medical history will be asked?

The examiner will ask questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask the names and addresses of physicians and/or hospitals that have treated you (if applicable). You may wish to have this information handy to save time during the exam.

What happens with my medical exam information?

All information obtained during the medical exam is strictly confidential and is sent directly to the Company for the purpose of risk assessment. Assessment is done by trained professionals at Aegon Life office.

Where and when will the life insurance medical exam take place?

One of the life insurance company's authorized representatives will call you to schedule an appointment. The medical will be conducted by an approved paramedical/ medical examiner. You may additionally receive a call from such examiner/ diagnostic center to confirm the appointment and also to brief you on the examination process. To meet your needs, the medical exam may be performed at your home, office, or at the diagnostic center. The authorized representative will inform you of the examination location in advance.

Will I get a copy of the test results?

Yes. Copy of the test results will be made available to you along with the policy document.

How to prepare for your medical exam?

o obtain the best possible results from your life insurance medical exam, we suggest that you follow these basic steps: a) Have your photo identification available b) Please wear a short-sleeved garment or one with sleeves that easily roll up c) Try to fast for at least eight hours before your exam (12 hours is preferred). You may drink water d) The best time to do your exam is in the morning. e) Drink a glass of water an hour or so before the exam to facilitate obtaining a urine specimen f) Avoid coffee, soda, tea or other products with caffeine for several hours before the exam g) Avoid smoking or chewing tobacco for at least one hour prior to your scheduled appointment h) Avoid alcoholic beverages for at least 24 hours prior to the exam i) Avoid nasal decongestants j) If you require a large blood pressure cuff, let the examiner know prior to the appointment k) Get a good night's rest before the medical exam l) Schedule the appointment for the least stressful time of the day m) Do not engage in strenuous exercise for 24 hours before the exam n) Prepare in advance for questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask you for the names and addresses of physicians and/or hospitals that have treated you.

What is the protocol that the medical examiner is expected to follow for drawing blood samples?

The medical/ paramedical examiner has to follow the following basic protocol. a) Use a pair of sterile gloves per procedure or patient b) Use a single-use device (a needle and syringe is a single unit/ Vacutainer for blood sampling and drawing c) Discard the needle and syringe immediately into a container. Physical destruction of the needle and syringe will be done at the diagnostic center as per “bio-medical waste” guidelines d) Disinfect the skin at the venepuncture site e) Place laboratory sample tubes in a sturdy rack before injecting into the rubber stopper Should you notice any deviation to this protocol, you reserve the right to refuse to undergo the medical examination. You are requested to report any such practice observed by writing to customer.care@aegonlife.com

What are the documents required to apply for a claim?

The Company would seek the following primary documents in support of a claim to enable processing of the claim intimated by the nominee under the Policy: I. Original Policy Document II. Death Certificate issued by the local authority III. Certificate of the Doctor / Medical Officer certifying the cause of death IV. Claimant’s Statement V. The Company is entitled to call for additional documents or information for processing of the claim depending on the cause of claim.

Where does a nominee apply for a claim?

Nominee can intimate directly to the company’s registered address or any branch offices in writing or log onto www.aegonlife.com to make online claim intimation.

How do I ensure a hassle-free claim experience my dependents?

Following are the points that need to be kept in mind to ensure a hassle-free claim experience: I. Double-check details with regard to your nominee. II. Ensure that your nominee knows the details of your policy such as sum assured, policy term. III. Also keep your policy bond in a safe place and ensure that your nominee knows where the original policy bond is stored. IV. Pay your premiums regularly so that Policy is in force.

What is my Policy Number?

The quote number for which you have made the payment is your Policy number.

Can I submit my past medical reports?

You can submit the past medical reports however post reviewing the same we will confirm whether we can consider the same or not.

How do I opt for ECS facility for Renewal premium payments?

You can courier an original copy of the cancelled cheque along with the original ECS MANDATE FORM, which is available on the website to Aegon Life Insurance, Building no.3, Third floor, Unit no.1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai 400 063

Once I have uploaded my documents on the website, do I also need to courier the same?

You have the option of either uploading your documents on the website or sending it via courier to us.

Will I get any intimation for my renewal payments?

28 days prior to the Premium due date we will post the renewal letter to you. 7 days prior to the Premium due date, an email notification will also be sent to the registered Email id. Along with this you will also receive a SMS & call from Aegon Life.

I have received my policy document. For further assistance please let me know whom do I contact?

You can contact us on our toll free no 1800-209-9090 or you can write to us at customer.care@aegonlife.com .

Disclaimers

Product Name: Aegon Life iSpouse Insurance Plan, UIN 138N052V01 This is a Non-linked Non-Participating Insurance Plan Insurance is the subject matter of the solicitation. For more details on terms and conditions, please read the sales brochure carefully before concluding a sale.

iReturn iReturniReturn Plan

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing. Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing. Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Cancellation

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing. Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

What is a Term Plan with Return of Premium?

A Term plan with Return of Premium is a contract between the applicant and the Life Insurance Company, under which the applicant agrees to pay a certain amount of money (Premium) per year for a fixed period in order to receive a guaranteed amount of money (Sum assured) in the event of his death during the policy term, payable to his nominee (any family member). And at the end of the policy term, on survival, sum of all premiums (excluding rider, extra premium & taxes) paid will be returned to the policy holder.

Why should I buy Term with Return of Premium Plan?

A Term Plan with Return of Premium is best suited for working individuals who have dependants (Children, parents) and are looking for a considerable sum of protection against uncertainties of life (death). A Term Plan with Return of Premium is meant to fulfil the basic purpose of any Life Insurance policy by providing financial security for the applicant and his family. Besides, Premiums paid for the base Policy are returned on survival at the end of Policy Term.

What if I am already insured under a Group Insurance Scheme by my employer? Should I buy a Term Insurance Plan?

It is always prudent to buy an individual Life Insurance policy because a). The insurance amount you are covered for may not be enough. b). The policy cover lasts till you are associated with the employer. c). The older you get, the higher is the premium.

Is it safe to make payments online?

Aegon Life ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, our site is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Aegon Life doesn’t store any Credit/Debit card, Internet banking related information provided by the customer.

What is the amount of Insurance Cover that one should opt for?

It is said that a good estimate for calculating your insurance amount should be 8-10 times of the gross yearly income. Although this a good thumb rule but at the same time, it is also an oversimplified way of calculation. This calculation does not factor in the life style or debts of the insured, as different people have varying lifestyle and different amount of debt to repay. Use our simple and effective calculator to check your ideal insurance amount!

Who is a Nominee?

A nominee is a person who is eligible to receive the coverage amount from insurance policy in the event of death of the Life Assured.

What does my nominee receive after my death?

If death takes place during the term of the insurance policy, then the nominee receives the Sum Assured under the plan.

What do I get in case I do not die during the term of the Policy?

In case of survival till the end of the Policy Term, all Premiums paid (exclusive of service tax and rider premiums and extra premium charged if any) will be returned back to you.

Will my premium amount change during the tenure of the policy after I have bought the plan?

Once the policy is issued, Premium will remain the same for the entire tenure of the policy. This is subject to service tax regulations as declared by the Government of India.

If I reside abroad and I am working there for a couple of years after I purchase the plan will I be covered?

In case you are a frequent traveller to foreign locations, you need to just disclose the same in the form with respect to the ‘travel question'. You do not need to inform the company of your travel abroad unless you have already got an offer or work permit and are in the process of migrating while applying for the policy.

If I take the citizenship of another country after I purchase the plan will I be covered?

Post applying for the plan if one is travelling abroad or attains an NRI status, the cover from the iReturn plan will still be applicable.

If I wish to change the nominee details on the policy how can I do the same?
Please contact our customer care toll free number- 1800-209-9090 (Mon-Sat,9 am to 7 pm) or you can send an e-mail on customer.care@aegonlife.com with respect to the change.
Can I make any changes to the Policy Term or Sum Assured after the policy is issued?

Once the policy is issued changes related to the Policy Term or Sum Assured cannot be processed. You can re-apply for a fresh policy with the desired Policy term or Sum Assured.

If I forget to attach rider(s) while applying for the policy, can I attach it / them later after my policy is issued?

The rider can be added anytime during the Policy Term and the rider can be detached from the next premium due date after the request has been made. Addition of riders will be subject to underwriting requirements. Please contact our customer care toll free number- 1800-209-9090 (Mon-Sat 9am to 7pm) for more details.

What is the benefit payable under this plan in case of a Terminal Illness?
In case the Life Assured is diagnosed with a Terminal Illness, 25% of the Policy Sum Assured (subject to maximum of Rs.100 lakhs) will be paid immediately and the Death Benefit will be reduced by an amount equal to the terminal illness benefit paid. Also, all future premiums payable under the plan will be waived off.
Do I need to pay extra premium for the Terminal Illness benefit?

No. The Terminal Illness benefit is an in-built benefit available with the AEGON Life iReturn Insurance Plan, and you do not need to pay any additional premium for availing this benefit.

What happens in case I get the Terminal Illness benefit, and do not die during the Policy Term?

In case if Terminal Illness benefit is paid and the Life Assured survives till the end of Policy Term , all premiums paid (exclusive of service tax, rider premiums, and extra premium charged if any) will be returned back.

Do I have an option to choose the duration of my Policy?

Yes, depending on your need for protection, you can opt for a duration of 5,10,15, or 20 years.

For how many years do I need to pay premiums for this Policy?

You have the following options for the duration of premium payment: I. Pay in lump-sum as a Single Premium II. Pay for only 5 years III. Pay for the complete Policy duration.

Can I surrender my Policy?

We do not encourage you to surrender the Policy, at it breaks your protection. However we do realise the importance of availability of cash at a short notice in case of emergencies. Therefore, if your Policy acquires a Surrender Value then we promise to pay it to you as per the details mentioned in the product brochure.

What if I stop paying premiums?

On non-payment of premium, the Policy will acquire either a Lapse or a Paid Up status depending on the number of premiums already paid.

If my Policy is Paid Up, what is my death benefit?

If a Policy in Paid Up status, then Paid Up Sum Assured will be paid out in case of death during the Policy Term. Paid Up Sum Assured = (Total premiums paid/ Total premiums payable) x Sum Assured

What happens to my maturity value in case of Paid Up?

In case your Policy has become Paid Up, the sum of all premiums paid (exclusive of service tax and rider premiums and extra premium if any) will be returned on survival till the end of the Policy Term.

Can I take a loan on my policy?

No. Loan facility is not available under this plan.

Can I increase my insurance cover (Sum Assured) during the Policy Term?

No, increasing the Sum Assured of the Policy is not possible during the Policy Term.

What is reinstatement / revival?

The Policyholder can apply for reinstatement of the lapsed / Paid Up Policy within two years from the due date of the first unpaid premium (“Reinstatement Period”). In case of reinstatement, the policyholder will need to pay all unpaid premium + interest.

Who performs the medical exam?

A licensed paramedical examiner (such as a nurse, lab technician etc) or a medical examiner (MBBS, MD etc) will typically conduct the exam. These paramedical/ medical examiners work independently and are not direct employees of ALIC. However, they are associated with a particular diagnostic centre and must always display their identity card (of their association with the lab/ diagnostic centre). As a part of the identification process and for security reasons, please insist on seeing the identity card of the person visiting/ performing the medical examination in a home facility. Should the examiner refuse to show the ID card; you reserve the right to refuse the medical examination.

How much does the medical exam cost and who pays for it?

ALI pays for the medical exam to the medical service provider. There is no cost to you.

What is included in the medical exam and how long will it take?

A routine medical exam includes the following:- Basic physical exam (height, weight, blood pressure, pulse) is conducted Urine specimen may be collected on some occasions Blood samples may also be taken Some cases may also require ECGs and/or Treadmill ECGs (stress tests) The exam is usually completed within 30 minutes.

What kind of medical history will be asked?

The examiner will ask questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask the names and addresses of physicians and/or hospitals that have treated you (if applicable). You may wish to have this information handy to save time during the exam.

What happens with my medical exam information?

All information obtained during the medical exam is strictly confidential and is sent directly to the Company for the purpose of risk assessment. Assessment is done by trained professionals at AEGON Life office.

Where and when will the life insurance medical exam take place?

One of the life insurance company's authorized representatives will call you to schedule an appointment. The medical will be conducted by an approved paramedical/ medical examiner. You may additionally receive a call from such examiner/ diagnostic center to confirm the appointment and also to brief you on the examination process. To meet your needs, the medical exam may be performed at your home, office, or at the diagnostic center. The authorized representative will inform you of the examination location in advance.

Will I get a copy of the test results?

Yes. Copy of the test results will be made available to you along with the policy document.

How to prepare for your medical exam?

To obtain the best possible results from your life insurance medical exam, we suggest that you follow these basic steps:

Have your photo identification available

Please wear a short-sleeved garment or one with sleeves that easily roll up

Try to fast for at least eight hours before your exam (12 hours is preferred). You may drink water

The best time to do your exam is in the morning.

Drink a glass of water an hour or so before the exam to facilitate obtaining a urine specimen

Avoid coffee, soda, tea or other products with caffeine for several hours before the exam

Avoid smoking or chewing tobacco for at least one hour prior to your scheduled appointment

Avoid alcoholic beverages for at least 24 hours prior to the exam

Avoid nasal decongestants

If you require a large blood pressure cuff, let the examiner know prior to the appointment

Get a good night's rest before the medical exam

Schedule the appointment for the least stressful time of the day

Do not engage in strenuous exercise for 24 hours before the exam

Prepare in advance for questions regarding medical conditions, surgeries, medications, or other treatments you may have had. The examiner will also ask you for the names and addresses of physicians and/or hospitals that have treated you.

What is the protocol that the medical examiner is expected to follow for drawing blood samples?

The medical/ paramedical examiner has to follow the following basic protocol. Use a pair of sterile gloves per procedure or patient Use a single-use device (a needle and syringe is a single unit/ Vacutainer for blood sampling and drawing Discard the needle and syringe immediately into a container. Physical destruction of the needle and syringe will be done at the diagnostic center as per “bio-medical waste” guidelines Disinfect the skin at the venepuncture site Place laboratory sample tubes in a sturdy rack before injecting into the rubber stopper Should you notice any deviation to this protocol, you reserve the right to refuse to undergo the medical examination. You are requested to report any such practice observed by writing to customer.care@aegonlife.com

What are the documents required to apply for a claim?
The Company would seek the following primary documents in support of a claim to enable processing of the claim intimated by the nominee under the Policy: I. Original Policy Document II. Death Certificate issued by the local authority III. Certificate of the Doctor / Medical Officer certifying the cause of death IV. Claimant’s Statement V. The Company is entitled to call for additional documents or information for processing of the claim depending on the cause of claim.
Where does a nominee apply for a claim?

Nominee can intimate directly to the company’s registered address or any branch offices in writing or log onto www.aegonlife.com to make online claim intimation.

How soon does a claim get settled?

Our objective is to settle claims as early as possible and you would be glad to know that after receiving the necessary documents we take not more than 6 working days to settle a claim.

How do I ensure a hassle-free claim experience my dependents?

Following are the points that need to be kept in mind to ensure a hassle-free claim experience: I. Double-check details with regard to your nominee. II. Ensure that your nominee knows the details of your policy such as sum assured, policy term. III. Also keep your policy bond in a safe place and ensure that your nominee knows where the original policy bond is stored. IV. Pay your premiums regularly so that Policy is in force.

What is my Policy Number?

The quote number for which you have made the payment is your Policy number.

Can I submit my past medical reports?

You can submit the past medical reports however post reviewing the same we will confirm whether we can consider the same or not.

If I wish to include critical information about my lifestyle/family history/past medical history which I had missed updating while purchasing the plan. How do I add them on the proposal form?

We request you to be careful while filling the proposal form as this information is very critical for Risk assessment & decision on the policy. However if you miss out any information, please write to customer.care@aegonlife.com with the details.

How do I opt for ECS facility for Renewal premium payments?

You can courier an original copy of the cancelled cheque along with the original ECS MANDATE FORM, which is available on the website to Aegon Life Insurance, Building no.3, Third floor, Unit no.1, NESCO IT Park, Western Express Highway, Goregaon (East), Mumbai 400 063

Once I have uploaded my documents on the website, do I also need to courier the same?

You have the option of either uploading your documents on the website or sending it via courier to us.

Will I get any intimation for my renewal payments?

28 days prior to the Premium due date we will post the renewal letter to you. 7 days prior to the Premium due date, an email notification will also be sent to the registered Email id. Along with this you will also receive a SMS & call from Aegon Life.

I have received my policy document. For further assistance please let me know whom do I contact?

You can contact us on our toll free no 1800-209-9090 or you can write to us at customer.care@aegonlife.com

Disclaimers

Product Name: Aegon Life iReturn Insurance Plan UIN 138N050V01 For more details on terms and conditions, please read the sales brochure carefully before concluding a sale. Insurance is the subject matter of the solicitation.

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